1. HOW OLD DO YOU HAVE TO BE TO PURCHASE LOTTERY TICKETS IN ONTARIO?

You must be 18 years of age or older to purchase lottery tickets in Ontario. Under legislation passed in 1997, it is a provincial offence, punishable by significant fines, to sell OLG lottery tickets to anyone under the age of 18. In addition, we will suspend any retailers found to have sold to minors from our lottery business.

2. MUST ALL WINNERS HAVE THEIR NAMES PUBLISHED?

The publishing of winners is important in demonstrating the integrity of our lottery games. OLG reserves the right to publish the name, city and photograph of any winner. This is necessary for us to demonstrate that people do win. Winner information is released to the news media and may be used in OLG's advertising. For every prizewinner there are a number of other players who did not win but have a legitimate desire to know that someone won.

3. SHOULD I SIGN MY TICKET BEFORE CLAIMING MY PRIZE AT A LOTTERY RETAILER?

Starting Jan. 28, 2008, lottery tickets must be signed by the customer before the retailer will validate them. Retailers cannot validate tickets that are not signed. OLG strongly recommends that you sign your ticket AS SOON AS YOU PURCHASE IT. This identifies it as yours and helps protect you if you were ever to lose it.

4. WHERE CAN I PURCHASE LOTTERY PRODUCTS IN ONTARIO?

Lottery products can be purchased from any of the more than 10,000 OLG retailers across the province. More than 8,300 retail locations are equipped with lottery terminals for on-line games such as LOTTO 6/49. INSTANT games can be purchased at all retail locations. You can also purchase LOTTO MAX, LOTTO 6/49 and ENCORE online at PlayOLG.ca.

5. Can I Buy OLG Lottery Products Over The Internet?

Yes. You can purchase LOTTO MAX, LOTTO 6/49 and ENCORE online at PlayOLG.ca.

6. WHEN CAN I VALIDATE MY LOTTERY TICKETS TO CHECK IF I'M A WINNER?

You can validate all OLG lottery tickets at participating retail outlets during lottery terminal operating hours, from 6 a.m. to 1 a.m. on Mondays and from 6 a.m. to 2 a.m. Tuesdays to Sundays (Eastern Time). However, it is important to note that lottery retailers, as independent business people, set their own hours of operation for their businesses.

 

7. HOW DO I CLAIM A PRIZE?

http://lottery.olg.ca/en-ca/learn/how-to-claim/prizes-under-1000-at-prize-centre

8. HOW LONG ARE MY LOTTERY TICKETS VALID FOR?

All tickets generated by the lottery terminal expire 12 months after the draw date on the ticket. For INSTANT tickets, check the expiry date on the ticket back. Sports tickets are valid for 12 months from the last day of the games List from which the selections were made.

 

9. HOW DO I CLAIM WINNINGS IF I AM A RESIDENT OF THE UNITED STATES?

OLG's lottery games are designed to be enjoyed by adult residents of Ontario. Occasionally, residents from other jurisdictions play and win OLG's lottery games, and OLG treats everyone fairly. The same claiming procedures described in the "How do I claim a prize?" answer above apply, subject to any U.S. postal regulations. OLG cannot mail cheques into the U.S. In cases where U.S. winners are required to receive a cheque for their winnings, they must pick up their cheque in person at the OLG Prize Centre in Toronto. More information about claiming prizes is available by calling the OLG Customer Excellence Centre at 1-800-387-0098.

10. WHAT TAX IMPLICATIONS ARE THERE FOR LOTTERY WINNERS?

Generally, Canadian tax authorities do not consider lottery winnings to be taxable for Canadian tax purposes. However, U.S. residents playing OLG lotteries should note that the Internal Revenue Service (IRS) does consider such winnings to be subject to U.S. tax. While OLG will not withhold the U.S. tax against Canadian winnings, U.S. residents must report such profits on their individual tax returns. For more information, U.S. residents should contact their local IRS office.

11. WHAT IS A REPURCHASE?

Repurchase is a way to play the same selections for the next draw without having to complete a Selection Slip. Merely present your ticket to a retailer after the last draw date and tell the retailer that you wish to purchase the same selections for the next draw. The retailer will then generate a ticket with the same selections for the next draw and return the original ticket together with the new ticket to you. A Repurchase play ticket costs the same as the original ticket. While Repurchase does apply to ENCORE, it does not generate the same ENCORE number.

Note: The Repurchase feature is only available up to 28 days from the last draw on a non-winning ticket or up to 30 days on a winning ticket, which has been paid.

12. WHAT HAPPENS WITH LOTTERY PRIZE MONEY THAT IS NOT CLAIMED?

Unclaimed prizes from national games, e.g. LOTTO 6/49, are returned to players through future bonus games or promotions. These funds are held separately from Ontario-only games and are administered by the Interprovincial Lottery Corporation. Unclaimed prizes from games operated solely by OLG are directed to profits paid to the provincial government to benefit the people of Ontario.

13. WHY SHOULD I SIGN MY TICKET?

OLG requires that you write or print your name on your lottery ticket before a retailer can check it. This is for your own protection. Signing the ticket is an easy way to identify it as yours. And that makes it difficult for someone else to claim your prize if your ticket is a winner. It also helps protect you if you were ever to lose it. Retailers cannot validate tickets that are not signed.

14.  WHERE CAN I CHECK MY TICKET?

  • Compare your numbers to the winning numbers on OLG.ca.

  • Call our WIN! Line at 416-870-8946 (Toronto area) or toll free at 1-866-891-8946 (outside Toronto area)

  • Pick up a winning numbers printout from your lottery terminal retailer

  • Use the easy self-serve Ticket Checker at your lottery terminal retailer. Simply insert the ticket, barcode side up, and wait for the message to appear on the Ticket Checker's screen.

  • Sign up on OLG.ca for winning numbers to be e-mailed to you.

  • Ask a lottery retailer to check it for you.

15. WHAT IS THE PROPER PROCEDURE FOR RETAILERS TO FOLLOW WHEN VALIDATING LOTTERY TICKETS?

When you present a ticket for validation, all retailers must follow these simple steps:

  1. Check whether tickets are signed before validating.
  2. If tickets are not signed, ask the customer to sign them. Retailers cannot validate tickets that are not signed.
  3. Tear through the bar code of all paid-out tickets, and return all validated tickets, winners and non-winners, to customers along with the corresponding validation slips.
  4. Keep clutter away from the lottery terminal or Instant ticket device and the printer.
  5. Ensure the lottery terminal customer display screen is readily visible to the customer at all times.

16. HOW CAN I BE SURE MY TICKET IS CHECKED PROPERLY?

At a retailer who has a lottery terminal:

  • The lottery terminal plays a musical tune and a bilingual voice message and displays a corresponding message on the customer display screen. The tunes and voice messages alert players as to whether a ticket is a winner; a winner of a major prize of $5,000 or more; a non-winner; or if the ticket cannot be processed.

17. WHAT DO I DO IF I LOSE A LOTTERY TICKET OR IF IT HAS BEEN STOLEN?

If you have lost your lottery ticket or believe it has been stolen, you can contact OLG the following ways:
Phone: OLG Suppport: 1-800-387-0098
Email: Email OLG

18. WHAT IF I DON'T WANT TO SIGN MY TICKET BECAUSE OF PRIVACY CONCERNS?

Retailers are required to return all validated tickets to customers, whether they are winning tickets or non-winning tickets. This puts your name/signature back in your hands.

19. DO I SIGN THE FRONT OF THE TICKET OR THE BACK OF THE TICKET?

You may sign either the front or the back of the ticket. However, a convenient signature box is located on the front of all on-line lottery tickets such as LOTTO 6/49. Signature boxes will begin to appear on the front of INSTANT tickets in the coming months.

20. WHAT CONSTITUTES AN ACCEPTABLE SIGNATURE?

The "Signature" area is protection for you to be able to identify your ticket with certainty. You can choose to write or print your name however you feel best represents you and ensures your ownership of the ticket.

21. WHO SHOULD SIGN A TICKET THAT HAS BEEN PURCHASED FOR A GROUP?

A signature is required on a ticket before it can be validated. Often the person who is redeeming the ticket for a group can sign the ticket and also mark it as belonging to a group of people by adding a phrase such as "in trust" or "and group" which would indicate that others share in the ownership of the ticket.

 

22. HOW CAN A DISPUTE OVER A LOTTERY PRIZE BE RESOLVED?

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.