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CHECKING AT A RETAIL LOCATION

There are two ways to check your ticket at an authorized OLG retailer location.

A Ticket Checker is a device you can use to check your lottery tickets on your own to see if you have won. All LOTTO tickets and INSTANT tickets with a Scratch & Scan symbol can be checked through the Ticket Checker. Ticket Checkers are now installed at all lottery terminal retail outlets in Ontario and can usually be found on the in-store lottery display or on the retail counter.

OLG ticket checker machine with LOTTO 649 ticket

Ask your retailer to check your ticket through the lottery terminal.

The retailer will put your LOTTO ticket through the machine.

Check the Customer Display Screen. This screen should be facing you and will show you in large characters the amount of your prize, or if you have not won a prize.

Whenever a ticket is checked by a retailer at a lottery terminal, you will see a video message on the Customer Display Screen and hear a winning or non-winning jingle with a voice-over message. These alerts will tell you whether you have a winning ticket or not.

Hand holding LOTTO MAX ticket

display screen messages

Customer display screens are located at your OLG retailer

Winning Message Up to $999.99:

PLAY VIDEO PLAY AUDIO

Winning Message $5000 and over:

PLAY VIDEO PLAY AUDIO

If the ticket cannot be processed:

PLAY AUDIO

Winning Message $1,000 to $4,999.99:

PLAY VIDEO

Non-winning message:

PLAY VIDEO PLAY AUDIO
 

OTHER WAYS TO CHECK YOUR TICKET NOW

Computer icon

Compare your numbers to the winning numbers on olg.ca.

SEE THE WINNING NUMBERS
Telephone icon

Call our WIN! line at 416-870-8946 (Toronto area) or toll free at 1-866-891-8946.

Newspaper icon

Some newspapers or media outlets will report unofficial OLG lottery numbers.

 
Sign Your Lotto Ticket graphic

BEFORE YOU CHECK YOUR TICKET

Sign your ticket. Retailers can’t check tickets that aren’t signed.

Take back your tickets and receipts. Retailers must return all LOTTO and INSTANT tickets and customer receipts to you before you leave the retail location – whether or not you’ve won. 

 

WINNING TICKETS AND NON-WINNING TICKETS

How to tell whether you’ve got a winning ticket or a non-winning ticket at a retail location.

 
Customer display screen showing “WINNER”
  1. You’ll see a winning message on the Customer Display Screen and hear a winning message play from the lottery terminal.
  2. Your winning prize amount will be printed (or ‘branded’ on the front left-hand side of your original ticket.
  3. Your retailer will give you a customer receipt showing the winning prize amount.
  4. Check that the boxed ticket number on the receipt matches the ticket number on your ticket.
  5. If you win $5,000 or more, OLG’s Support Centre will call you while you’re at the retail location.

The Customer Display Screen will only display the winning prize amount (in dollars) for prizes up to $999.99.

LEARN HOW TO CLAIM YOUR PRIZE
 
 
Customer display screen showing “Thank You for Playing”
  1. You’ll see a non-winning message on the Customer Display Screen and hear a non-winning message play from the lottery terminal. 
  2. A non-winning message will be printed (or ‘branded’) on the front, left-hand side of your original ticket.
  3. Your retailer will give you a customer receipt showing that your ticket is not a winner.  
  4. Check that the boxed ticket number on the receipt matches the ticket number on your ticket.
 

Getting a Customer Receipt 

Every time a retailer checks a LOTTO ticket on a lottery terminal, a customer receipt is printed.

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The boxed ticket number on the customer receipt will match the ticket number on your LOTTO ticket.

A winning ticket will show the prize amount.   

A winning ticket will show that the ticket is in the winner file.

How a Retailer Checks Your Ticket

Signature icon

Your retailer will check whether tickets are signed before validating. If tickets are not signed, they’ll ask you to sign them. Retailers cannot validate tickets that are not signed.

Icon of perforated lottery ticket with bar code

Your retailer will tear through the bar code of all paid-out tickets, and return all validated tickets, winners and non-winners, to you along with the corresponding customer receipt.

Alert icon of multiple lottery tickets

Your retailer will keep clutter away from the lottery terminal and the printer and ensure the lottery Customer Display Screen is visible to the customer at all times.

ATTENTION groups with retailers: Group lottery tickets are void if an OLG retailer or a person involved in the handling of lottery tickets at the retailer's store is a member of the group and the group's tickets are purchased, electronically checked or electronically validated in the retailer's store. For more information about group play, phone the OLG Support Centre at 1-800-387-0098.