I want to claim...
For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.
Important! Please read the following information before taking steps to claim your prize.
Once received at OLG, winning tickets and tickets that are damaged cannot be returned to the claimant.
No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).
As part of OLG's prize payment protocol, OLG reserves the right to subject any person having any involvement with a winning ticket prior to the submission of a prize claim to the same requirements as the person(s) claiming the prize. These requirements may include, but are not limited to, providing valid government issued photo identification, participating in a face-to-face interview, and completing the "Release of Prize Claim Form".
To claim your prize, you must bring the following things with you:
Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim.
Additional Information for Group Winners:
The ticket should be signed by the group leader “In Trust” or each group member may sign the ticket.
Have your Customer Receipt with you (if the ticket was already validated by an OLG retailer).
Group Winners Must Include:
A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST
Toronto Prize Centre
20 Dundas Street West
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 3 p.m.
Atrium on Bay
Just west of Yonge Street on Dundas West
Just west of Dundas subway station
Map – Including Parking Hours
†OLG Prize Centre is closed on all statutory holidays. It is also closed on Saturday if a statutory holiday falls on a Monday or Friday.
From Monday to Friday, prizes under $1,000 can be claimed between 8 a.m. and 6 p.m.
On Saturdays, prizes under $1,000 can be claimed between 9 a.m. and 3 p.m.
OLG cannot guarantee same day prize payments.
Lottery customers can call the OLG Support Centre at 1-800-387-0098 for further details.
Any incomplete documentation or other issues may increase the time it takes to process your claim.
OLG strives to serve its customers and process prize claims as quickly as possible, however additional time may be needed to complete the required prize claim process.
Claims less than $1,000, take approximately 20 minutes to process, once the claimant is called to the counter. However, OLG retains the right to conduct an investigative interview for any claim where additional information is required. If an interview is required, the prize claim process can take three or more hours. OLG cannot guarantee same day prize payment.
The Toronto Prize Centre issues cheques for all claims. There is no cash on the premises.
OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.