I want to claim...

For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.

 

We are currently renovating our OLG Prize Centre to serve you better. Renovations are expected to be completed in the fall of 2017. We will remain open during this time and apologize in advance for any inconvenience this may cause. 

CLAIMING YOUR PRIZE AT THE OLG PRIZE CENTRE

 

 

To claim your prize, you must bring the following things with you:

Group Winners Must Include:

A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

Prize Centre Hours & Info

OLG Prize Centre
20 Dundas Street West
Toronto, ON
M5G 2C2

Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 3 p.m.

The Prize Centre will be closed on Saturday, February 18, 2017 and Monday, February 20, 2017, in observance of the Family Day holiday. Please expect longer than normal wait times on Tuesday, February 21, 2017, and Wednesday, February 22, 2017.

Atrium on Bay
Just west of Yonge Street on Dundas West
Just west of Dundas subway station

Map – Including Parking Hours

 

OLG Prize Centre is closed on all statutory holidays. It is also closed on Saturday if a statutory holiday falls on a Monday or Friday.

From Monday to Friday, prizes under $1,000 can be claimed between 8 a.m. and 6 p.m.

On Saturdays, prizes under $1,000 can be claimed between 9 a.m. and 3 p.m.

OLG cannot guarantee same day prize payments.

Lottery customers can call the OLG Support Centre at 1-800-387-0098 for further details.

Prize Centre Wait Times

Important

Any incomplete documentation or other issues may increase the time it takes to process your claim.

OLG strives to serve its customers and process prize claims as quickly as possible, however additional time may be needed to complete the required prize claim process.

Claims less than $1,000, take approximately 20 minutes to process, once the claimant is called to the counter. However, OLG retains the right to conduct an investigative interview for any claim where additional information is required. If an interview is required, the prize claim process can take three or more hours. OLG cannot guarantee same day prize payment.

The OLG Prize Centre issues cheques for all claims. There is no cash on the premises.

 
 

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.