I want to claim...
For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.
Important! Please read the following information before taking steps to claim your prize.
You must be 19 years of age or older to enter OLG Slots & Casinos to claim your lottery prize.
Once received at OLG, winning tickets and tickets that are damaged cannot be returned to the claimant.
No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).
As part of OLG's prize payment protocol, OLG reserves the right to subject any person having any involvement with a winning ticket prior to the submission of a prize claim to the same requirements as the person(s) claiming the prize. These requirements may include, but are not limited to, providing valid government issued photo identification, participating in a face-to-face interview, and completing the "Release of Prize Claim Form".
To claim your prize, you must bring the following things with you:
Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. Keep a photocopy of your ticket.
Have your Customer Receipt with you (if the ticket was already validated by an OLG retailer).
You will be paid your prize amount in cash. Every retailer can pay up to (and including) $50. Retailers have the option to pay up to $999.90 (as long as they have the cash available).
Winning tickets within a multiple draw
If you still have draws remaining on your winning LOTTO ticket, you will be provided with an Exchange Ticket from the lottery terminal. This will be your ticket for the remaining draws.
Winning tickets submitted at OLG Slots & Casinos will be couriered to the OLG Prize Centre for processing. At select locations only.
OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.