I want to claim...

For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.

Claiming Your Prize at Select Slots & Casino Locations

Sign your lotto ticket icon


To claim your prize, you must bring the following things with you:  

See a list of SELECT OLG Slots & Casino locations

Present your signed ticket at Select Slots & Casino location so they can verify your prize on the lottery terminal. If you have a winning ticket:

Hand holding LOTTO MAX ticket
  1. You will see a winning message on the Customer Display Screen and hear a winning message play from the lottery terminal.
  2. For LOTTO tickets, your winning prize amount will be printed (or ‘branded’) on the front, left-hand side of your original ticket.
  3. If your prize is paid, the ticket will be torn through the bar code and returned to you along with the corresponding Customer Receipt.

Getting a Customer Receipt 

Every time a retailer checks a LOTTO ticket on a lottery terminal, a customer receipt is printed.


The boxed ticket number on the customer receipt will match the ticket number on your LOTTO ticket.

A winning ticket will show the prize amount.


You will be paid your prize amount in cash. Every retailer can pay up to (and including) $50. Retailers have the option to pay up to $999.90 (as long as they have the cash available).


Winning tickets within a multiple draw

If you still have draws remaining on your winning LOTTO ticket, you will be provided with an Exchange Ticket from the lottery terminal. This will be your ticket for the remaining draws.