To serve you better, OLG Slots at Ajax Downs is now able to process lottery prize claims of of $1,000.00 to $9,999.90. Please note that you must be 19 years of age or older to enter the gaming floor to access this special service. This age restriction also applies to anyone who may wish to accompany you as you claim your prize. Individuals who are self-excluded from slots and casinos in Ontario are not permitted to access a slots or casino gaming site to redeem lottery prizes.
OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.