General Questions

1. When do I know that I have a commitment from OLG?

Only the OLG Procurement Department is authorized to commit to any vendor. A purchase order will be submitted to the vendor from the Procurement Department at time of purchase.


The following questions and answers relate to Alcohol and Gaming Commission of Ontario (AGCO) registration.

1. I am considering registering with the AGCO. How do I know the gaming facilities will need/use my type of goods and/or service?

Potential vendors are always encouraged to contact the OLG Procurement Department prior to registering with the AGCO to inquire as to what the facilities' needs may be and if there are already vendors of record in place.

2. Once registered with the AGCO, am I guaranteed business with OLG?

There are no guarantees that vendors will be given business because they have registered with the AGCO. To learn about business opportunities with OLG, please visit MERX Public Tender's website, or contact the Procurement Department at 705-946-6645.

3. What do I do if the structure, address or name of my business changes?

It is the vendor's responsibility to notify the AGCO in writing of all changes to the company within five (5) business days. The AGCO will advise you as to whether or not there is a fee to make these changes to your registration.

4. What happens if my licence expires?

It is the responsibility of the vendor to ensure that the licence with the AGCO does not expire. An invoice is generated from the AGCO approximately 60 days prior to the expiration date. If your licence expires, you will have to completely re-apply and wait the initial registration time again. During that time OLG will not be able to do business with your company.

If you have any further questions, please do not hesitate to contact the Vendor Compliance Department at 705-946-6996.