ALERT: By-Appointment ONLY Process for Prizes of $10,000+ at OLG Prize Centrelearn more
I want to claim...
For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.
The health and safety of customers and employees is a priority for OLG.
OLG is accepting in-person claims at the Prize Centre at Yonge and Dundas Street in Toronto on an appointment-only basis for customers with Lottery prizes of $10,000 or more.
Customers who attend the Prize Centre without first scheduling an appointment will not be allowed entry.
In the coming weeks, OLG will open appointments to others wishing to claim their prize in-person at the Prize Centre.
Further announcements will be made at that time.
Claims of under $50,000 can be submitted by mail, please refer to the BY-MAIL icon above.
Important! Please read the following information before taking steps to claim your prize.
Once received at OLG, winning tickets and tickets that are damaged cannot be returned to the claimant.
No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).
To claim your prize, you must bring the following things with you:
Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim.
Additional Information for Group Winners:
The ticket should be signed by the group leader “In Trust” or each group member may sign the ticket.
Have your Customer Receipt with you (if the ticket was already validated by an OLG retailer).
Group Winners Must Include:
A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST
Don’t live in Canada?See how to claim prizes for international residents
OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.