I want to claim...
For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.
Important! Please read the following information before taking steps to claim your prize.
Once received at OLG, winning tickets and tickets that are damaged cannot be returned to the claimant.
No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).
Before you claim your prize:
Your original signed winning ticket needs to have all required information filled out on the front and back of the ticket.
Check your ticket yourself to see if you’ve won.SEE HOW TO CHECK TICKETS
Have your Customer Receipt with you (if the ticket was already validated by another OLG retailer).
Your retailer will pay your prize amount in cash. Every retailer can pay up to (and including) $50. Retailers have the option to pay up to $999.90 (as long as they have the cash available).
Winning tickets within a multiple draw
If you still have draws remaining on your winning LOTTO ticket, you will be provided with an Exchange Ticket from the lottery terminal. This will be your ticket for the remaining draws.
Don’t live in Canada?See how to claim prizes for international residents
OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.