ALERT: By-Appointment ONLY Process for Prizes of $1,000+ at OLG Prize Centrelearn more
I want to claim...
For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.
Normal processing times for mail-in claims are:
4-6 weeks to process from receipt of the claim
Due to procedural changes resulting from the COVID-19 pandemic, it may take longer for your mail-in claim to be processed.
We apologize for the inconvenience and appreciate your patience.
Important! Please read the following information before taking steps to claim your prize.
Once received at OLG, winning tickets and tickets that are damaged cannot be returned to the claimant.
No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).
As part of OLG's prize payment protocol, OLG reserves the right to subject any person having any involvement with a winning ticket prior to the submission of a prize claim to the same requirements as the person(s) claiming the prize. These requirements may include, but are not limited to, providing valid government issued photo identification, participating in a face-to-face interview, and completing the "Release of Prize Claim Form".
To claim your prize, you must include the following things:
Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. Keep a photocopy of your ticket.
Additional Information for Group Winners:
The ticket should be signed by the group leader “In Trust” or each group member may sign the ticket.
If a retailer has checked your ticket, include the Customer Receipt printed by the lottery terminal.
Group Winners Must Include:
A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST
ID isn’t required for prizes less than $1,000 when claiming by mail.
If your lottery prize is less than $1,000, you can mail the required items below to the OLG Mail-in Prize Centre. On average, your mail-in prize claim will be processed within 4 to 6 weeks of receiving the completed prize payment requirements identified below. If any of these required items are missing or incomplete, the OLG Mail-in Prize Centre will contact you directly to complete them. This may delay the processing of your prize payment.
OLG Mail-in Prize Centre
P.O. Box 130
31 Adelaide Street East
OLG will not mail cheques for lottery winnings to the United States.
The Prize Centre will mail your cheque via regular mail. If you would like it sent by another method, please include the appropriate prepaid courier or postage-paid envelope.
For group claims under $1,000, the cheque will be issued "in trust" to the person who signed and completed the back of the ticket, or to all of the names of the winners who signed the ticket.
Don’t live in Canada?See how to claim prizes for international residents
OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.