ALERT: By-Appointment ONLY Process for Prizes of $1,000+ at OLG Prize Centre  

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For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.

CLAIMING YOUR PRIZE AT the OLG Prize Centre

 

The health and safety of customers and employees is a priority for OLG.

 OLG is accepting in-person claims for prizes of $1,000 or more at the Prize Centre in Toronto on an appointment-only basis.

 Customers who attend the Prize Centre without an appointment will not be allowed entry. Please call 1-800-387-0098 to schedule an appointment.

 REMINDER: All claims under $50,000 can be submitted by mail, please refer to the BY-MAIL icon above.

 

Appointments will be scheduled between 8 a.m. and 6 p.m. Monday to Friday and between 9 a.m. to 3 p.m. on Saturdays. OLG requires your contact information including first and last name, phone number and email address to schedule an appointment.

OLG is able to offer these appointments at the Prize Centre in accordance with guidelines recommended by local public health authorities.

The following processes are now in place at the Prize Centre to ensure the ongoing safety of customers and employees:

1. All customers will be asked a series of screening questions during the call to schedule their appointment as well as prior to entering the OLG Prize Centre. Customers who do not pass either of these screenings will have their appointments rescheduled for a later date.

2. Customers are required to wear face masks at the Prize Centre.

3. Wherever possible, maintaining six feet (two metres) of distance from other individuals is encouraged.

4. Many additional forms of protection have been implemented at the Prize Centre to reduce the risk of exposure.

  • Plexiglass has been installed in appropriate areas to protect customers and employees.
  • Numerous sanitization stations are present throughout the Prize Centre.
  • Enhanced cleaning practices are in place in high-touch public spaces.

We appreciate your understanding at this time.

 

 

 

To claim your prize, you must bring the following things with you:

Group Winners Must Include:

A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

ID isn’t required for prizes less than $1,000 when claiming by mail.

Publication of win

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, OLG will publish information on all lottery wins of $50,000 or more on OLG.ca for a period of 30 days.

This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $50,000 or more.  

Prize Payment

If there are no issues with your prize claim, you will receive a cheque in your legal name as shown on Government issued identification presented at the time of prize claim.  

For group claims, individual prize cheques will be issued to each member of the group based on the proportion of prize indicated on the Lottery Prize Claim Group List.

Important - A prize cheque cannot be released to anyone other than the person named on the cheque. If the winner cannot attend the Prize, his/her cheque will be sent by regular mail or courier, based on the winning amount.

 

Attention Groups with OLG Retailers

Group lottery tickets are void if an OLG retailer or a person involved in the handling of lottery tickets at the retailer's store is a member of the group and the group's tickets are purchased, electronically checked or electronically validated in the retailer's store. For more information about Group Play, call the OLG Support Centre at 1-800-387-0098.

 

 

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.