I want to claim...

For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.

 

We are currently renovating our OLG Prize Centre to serve you better. The OLG Prize Centre doors on Dundas St. will be closed but you can enter through the mall doorway to the east (right) of the Prize Centre. Renovations are expected to be completed in the fall of 2017. We will remain open during this time and apologize in advance for any inconvenience this may cause. 

CLAIMING YOUR PRIZE AT the OLG Prize Centre

 

 

To claim your prize, you must bring the following things with you:

Group Winners Must Include:

A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

Prize Centre Hours & Info

OLG Prize Centre
20 Dundas Street West
Toronto, ON
M5G 2C2

Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 3 p.m.†

 

 

Atrium on Bay

Just west of Yonge Street on Dundas West
Just west of Dundas subway station

Map

 

†OLG Prize Centre is closed on all statutory holidays. It is also closed on Saturday if a statutory holiday falls on a Monday or Friday.

From Monday to Friday, prizes under $10,000 can be claimed between 8 a.m. and 6 p.m.

On Saturdays, prizes under $10,000 can be claimed between 9 a.m. and 3 p.m

Note: For group wins, the Group Captain should speak to a Prize Centre Representative prior to going to the Prize Centre to claim a prize as the claim can take several hours to process. A Prize Centre Representative will inform you of the best time to claim your group prize.

OLG cannot guarantee same day prize payments.

Lottery customers can call the OLG Support Centre at 1-800-387-0098 for further details.

Prize Centre Wait Times

OLG strives to serve its customers and process prize claims as quickly as possible, however additional time may be needed to complete the required prize claim process.

Claims less than $10,000, take approximately 20 minutes to process, once the claimant is called to the counter. However, OLG retains the right to conduct an investigative interview for any claim where additional information is required. If an interview is required, the prize claim process can take three or more hours. OLG cannot guarantee same day prize payment.

Most prize winners claim their prize on Mondays and Fridays. Tuesday is also busy during the fall and winter months. If you plan to visit the Prize Centre on one of these days, you may experience longer wait times.

To help process your claim, you should be prepared to answer some questions to help us verify the ownership of the winning ticket. You will be asked a series of questions including when and where the ticket was purchased, and if you or any member of your family is affiliated with OLG or with a person who sells OLG products.

The OLG Prize Centre issues cheques for all claims. There is no cash on the premises.

Publication of win

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, OLG will publish information on all lottery wins of $1,000 or more on OLG.ca for a period of 30 days.

This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more.  

Prize Payment

If there are no issues with your prize claim, you will receive a cheque in your legal name as shown on Government issued identification presented at the time of prize claim.  

For group claims, individual prize cheques will be issued to each member of the group based on the proportion of prize indicated on the Lottery Prize Claim Group List.

Important - A prize cheque cannot be released to anyone other than the person named on the cheque. If the winner cannot attend the Prize, his/her cheque will be sent by regular mail or courier, based on the winning amount.

 

Attention Groups with OLG Retailers

Group lottery tickets are void if an OLG retailer or a person involved in the handling of lottery tickets at the retailer's store is a member of the group and the group's tickets are purchased, electronically checked or electronically validated in the retailer's store. For more information about Group Play, call the OLG Support Centre at 1-800-387-0098.

 

 

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.