ALERT: By-Appointment ONLY Process for Prizes of $1,000+ at OLG Prize Centre  

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I want to claim...

For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.

Claiming Your Prize by Mail 

Normal processing times for mail-in claims are:

4-6 weeks to process from receipt of the claim

Due to procedural changes resulting from the COVID-19 pandemic, it may take longer for your mail-in claim to be processed.

We apologize for the inconvenience and appreciate your patience.



To claim your prize, bring the following things with you:

Claiming Your Prize by Mail

If your lottery prize is less than $10,000, you can mail the required items below to the OLG Mail-in Prize Centre. On average, your mail-in prize claim will be processed within 4 to 6 weeks of receiving the completed prize payment requirements identified below. If any of these required items are missing or incomplete, the OLG Mail-in Prize Centre will contact you directly to complete them. This may delay the processing of your prize payment.

Mailing Address:

OLG Mail-in Prize Centre
P.O. Box 130
31 Adelaide Street East
Toronto, ON
M5C 2J1

OLG will not mail cheques for lottery winnings to the United States.

Publication of win

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, OLG will publish information on all lottery wins of $50,000 or more on for a period of 30 days.

This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $50,000 or more.  

Prize Payment

The Prize Centre will mail your cheque via regular mail. If you would like it sent by another method, please include the appropriate prepaid courier or postage-paid envelope.

For group claims of $1,000 and more, individual prize cheques will be issued to each member of the group based on the proportion of prize indicated on the Lottery Prize Claim Group List.

Important - cheques will be sent by mail to the address listed on the Lottery Prize Claim Group List.

Following these instructions will ensure your mail-in prize claim is processed as quickly as possible.


Attention Groups with Retailers

If you or a member of your group works at an OLG authorized Retailer, it is suggested you review the OLG Lottery Game Rules to confirm eligibility around rules of play. 



OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.