I want to claim...

For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.

 

We are currently renovating our OLG Prize Centre to serve you better. The OLG Prize Centre doors on Dundas St. will be closed but you can enter through the mall doorway to the east (right) of the Prize Centre. Renovations are expected to be completed in the fall of 2017. We will remain open during this time and apologize in advance for any inconvenience this may cause. 

CLAIMING YOUR PRIZE AT the OLG Prize Centre

 

 

To claim your prize, bring the following things with you:

Group winners should also include:

A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

Prize Centre Hours & Info

OLG Prize Centre
20 Dundas Street West
Toronto, ON
M5G 2C2

Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 3 p.m.†

 

 

Atrium on Bay
Just west of Yonge Street on Dundas West
Just west of Dundas subway station

Map

 

†OLG Prize Centre is closed on all statutory holidays. It is also closed on Saturday if a statutory holiday falls on a Monday or Friday.

From Monday to Friday, prizes of $10,000 and more must be claimed between 8 a.m. and 3 p.m. On Saturdays, prizes of $10,000* and more must be claimed between 9 a.m. and noon.

*Saturday claims are limited to prizes less than $10,000 for INSTANT wins and less than $15 million for Lotto and Sports wins.

Note: For group wins, the Group Captain should speak to a Prize Centre Representative prior to going to the Prize Centre to claim a prize as the claim can take several hours to process. A Prize Centre Representative will inform you of the best time to claim your group prize.

Major win prizes of $10,000 and more cannot be claimed on the day won.

OLG cannot guarantee same day prize payments.

Lottery customers can call the OLG Support Centre at 1-800-387-0098 for further details.

Prize Centre Wait Times

OLG strives to serve its customers and process prize claims as quickly as possible, however additional time may be needed to complete the required prize claim process.

For prize claims between $10,000 and $15 million the claim process can take three or more hours. For the best chance at receiving a same day prize payment, claimants should arrive at the Prize Centre by 3.00 p.m. Monday to Friday, or by noon on Saturday. Notwithstanding the foregoing, OLG cannot guarantee same day prize payments.

Most prize winners claim their prize on Mondays and Fridays. Tuesday is also busy during the fall and winter months. If you plan to visit the Prize Centre on one of these days, you may experience longer wait times.

To help process your claim, you should be prepared to answer some questions to help us verify the ownership of the winning ticket. You will be asked a series of questions including when and where the ticket was purchased, and if you or any member of your family is affiliated with OLG or with a person who sells OLG products.

The OLG Prize Centre issues cheques for all claims. There is no cash on the premises.

Prize Payment

If there are no issues with your prize claim, you will receive a cheque in your legal name as shown on Government issued identification presented at the time of prize claim.

For group claims, individual prize cheques will be issued to each member of the group based on the proportion of prize indicated on the Lottery Prize Claim Group List.

Important - A prize cheque cannot be released to anyone other than the person named on the cheque. If the winner cannot attend the Prize Centre, his/her cheque will be sent by regular mail or courier, based on the winning amount.

Publication of win

Prize Winners of $10,000 or more

Prizes of $10,000 and over are considered major wins. Once your prize is approved for payment, you will be interviewed by a Prize Centre staff member to complete the publicity requirements associated with your major win. This is a light-hearted interview to help us understand the unique story behind your win.

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, OLG will publish information on all lottery wins of $1,000 or more on OLG.ca for a period of 30 days. This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more.

  • OLG publicizes ALL winners of $10,000 and over in a news release and on our website for 30 days. This release will include your name, city of residence and details of your prize. You will be asked to sign a form acknowledging your understanding of this condition.

  • You will also have the option of being featured on our website and other advertising mediums as a Featured Lottery Winner.

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INSIDER WINS

If you’re claiming a prize of $10,000 and over and fall within OLG's Related Party/Insider Win definition, the claim process will take additional time to complete. 

If there are no issues with your prize claim, and your prize is approved for payment, a Prize Centre Representative will inform you of your prize payout date. The payment of each Insider prize is held for 30 days from the date the insider news release is published to allow anyone with concerns regarding the prize to come forward.

On the prize payout date, your cheque will be forwarded to a select Slots & Casinos facility for pickup, or you can pick it up at the OLG Prize Centre. The cheque will be issued in your legal name as shown on Government issued identification presented at the time of prize claim.

See the definition of OLG Insider
 

Attention Groups with OLG Retailers

Group lottery tickets are void if an OLG retailer or a person involved in the handling of lottery tickets at the retailer's store is a member of the group and the group's tickets are purchased, electronically checked or electronically validated in the retailer's store. For more information about Group Play, call the OLG Support Centre at 1-800-387-0098.

 

 

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.