I want to claim...

For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.

CLAIMING YOUR PRIZE AT AN OLG SLOTS & CASINO LOCATION

 

 

To claim your prize, you must bring the following things with you:

Group winners should also include:

A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

Publication of Win

Prize Winners of $10,000 or more

Prizes of $10,000 and over are considered major wins. Once your prize is approved for payment, you will be interviewed by a Prize Centre staff member to complete the publicity requirements associated with your major win. This is a light-hearted interview to help us understand the unique story behind your win.

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, OLG will publish information on all lottery wins of $1,000 or more on OLG.ca for a period of 30 days.

This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more.

  • OLG publicizes ALL winners of $10,000 and over in a news release and on our website for 30 days. This release will include your name, city of residence and details of your prize. You will be asked to sign a form acknowledging your understanding of this condition.

  • You will also have the option of being featured on our website and other advertising mediums as a Featured Lottery Winner.

Prize Payment

If there are no issues with your prize claim, and it is approved for payment, you will receive a cheque payable in your legal name as shown on Government issued identification presented at the time of prize claim. For group claims, individual cheques will be issued to each member of the group based on the proportion of prize indicated on the Lottery Prize Claim Group List.

The cheque will be sent by courier to the Select Slots or Casino facility where you dropped off your claim. You will be notified when the cheque is available for pick-up. A photograph of you holding the original and/or a promotional cheque is required and documentation must be signed prior to the cheque being released. This applies to both individual and group wins.

Important - Group members must attend a select Slots or Casino facility or the OLG Prize Centre to pick up their individual prize cheques - a cheque cannot be given to any person other than the winner. If a group member is unable to attend the facility or the Prize Centre, his/her cheque will be sent by regular mail or courier, based on the winning amount, once confirmation is received by a Prize Centre representative that the photograph of the group captain and members present at the time of cheque presentation was taken. It may take seven to 10 business days for mailed cheques to be delivered after the cheque presentation date.

Claiming Your Prize

Prize Claimants who choose to drop off a prize claim from $10,000 up to and including $250,000 should be aware that the payment process may take a minimum of six weeks as a face-to-face interview will be scheduled and normally conducted at the location where you dropped off your claim.

Once the interview is complete your claim will be returned to the Prize Centre to continue the prize payment process.

A Prize Centre Representative will then inform you of the prize payout date. For group wins, each member of the group will be contacted and interviewed individually.

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INSIDER WINS

If you’re claiming a prize of $10,000 and over and fall within OLG's Related Party/Insider Win definition, the claim process will take additional time to complete. 

If there are no issues with your prize claim, and your prize is approved for payment, a Prize Centre Representative will inform you of your prize payout date. The payment of each Insider prize is held for 30 days from the date the insider news release is published to allow anyone with concerns regarding the prize to come forward.

On the prize payout date, your cheque will be forwarded to a select Slots & Casinos facility for pickup, or you can pick it up at the OLG Prize Centre. The cheque will be issued in your legal name as shown on Government issued identification presented at the time of prize claim.

See the definition of OLG Insider
 

Attention Groups with OLG Retailers

Group lottery tickets are void if an OLG retailer or a person involved in the handling of lottery tickets at the retailer's store is a member of the group and the group's tickets are purchased, electronically checked or electronically validated in the retailer's store. For more information about Group Play, call the OLG Support Centre at 1-800-387-0098.

 

 

Winning tickets submitted at OLG Slots & Casinos will be couriered to the OLG Prize Centre for processing. At select locations only.

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.