ALERT: By-Appointment ONLY Process for Prizes of $10,000+ at OLG Prize Centrelearn more
I want to claim...
For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.
The OLG Prize Centre experiences a seasonal increase in prize claims each year from September to February.
As a result of the increased volumes it may take longer for your mail-in or satellite claim to be processed. We currently estimate:
Satellite Claims – normally 1-2 weeks to process may take up to 6 weeks.
Mail-In Claims – normally 4-6 weeks to process may take up to 8 weeks.
We apologize for the inconvenience and appreciate your patience.
Important! Please read the following information before taking steps to claim your prize.
You can drop off your prize claim up to and including $250,000 at select Slot and Casino facilities. Most locations can pay prizes of less than $1,000 in cash. Winning Tickets of $1,000 or more will be couriered to the OLG Prize Centre on your behalf for processing.
You must be 19 years of age or older to enter Select Slots & Casinos to claim your lottery prize.
MANDATORY: To claim a prize of $1,000 or more, you must complete a Lottery Prize Claim Declaration Form. This applies to both single and group play wins. All prize claim documentation must include the claimant's legal first and last name as shown on the valid government issued identification that will be presented with the claim documentation.
Once received at OLG, winning tickets and tickets that are damaged cannot be returned to the claimant.
No Assignment of Prize Winnings. Prize winnings cannot be assigned, transferred, lent, sold or otherwise directed to third parties by prize winners. For greater specificity, all prize winnings will be paid directly to the prize winner (as determined by OLG).
As part of OLG's prize payment protocol, OLG reserves the right to subject any person having any involvement with a winning ticket prior to the submission of a prize claim to the same requirements as the person(s) claiming the prize. These requirements may include, but are not limited to, providing valid government issued photo identification, participating in a face-to-face interview, and completing the "Release of Prize Claim Form".
To claim your prize, you must bring the following things with you:
Fill in the required information on the front and back of the ticket (print clearly). Do not put additional writing or markings on your tickets as this can increase the time it takes OLG to process your prize claim. Keep a photocopy of your ticket.
Additional Information for Group Winners:
The ticket should be signed by the group leader “In Trust” or each group member may sign the ticket.
Have your Customer Receipt with you (if the ticket was already validated by an OLG retailer).
One piece of valid government-issued photo ID with your birth date, and a second piece of acceptable identification. Include a photocopy of the front and back of the ID.
Group Winners Must Bring:
A legible photocopy (front and back) of one piece of valid government issued photo identification with date of birth, and a second piece of acceptable identification for each group member.See what types of ID are accepted
All sections need to be filled out (Parts A,B & C), including where you purchased your ticket. Make sure the form is signed and witnessed. If you can’t print the form from the website, forms are available at select Slots and Casino locations, or you can call the OLG Support Centre at 1-800-387-0098 and ask for one to be mailed to you.Download Single and group Declaration Form
Group winners must include:
A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST
Prize Winners of $10,000 or more
Prizes of $10,000 and over are considered major wins. Once your prize is approved for payment, you will be interviewed by a Prize Centre staff member to complete the publicity requirements associated with your major win. This is a light-hearted interview to help us understand the unique story behind your win.
In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, OLG will publish information on all lottery wins of $1,000 or more on OLG.ca for a period of 30 days.
This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more.
OLG publicizes ALL winners of $10,000 and over in a news release and on our website for 30 days. This release will include your name, city of residence and details of your prize. You will be asked to sign a form acknowledging your understanding of this condition.
You will also have the option of being featured on our website and other advertising mediums as a Featured Lottery Winner.
If there are no issues with your prize claim, and it is approved for payment, you will receive a cheque payable in your legal name as shown on Government issued identification presented at the time of prize claim. For group claims, individual cheques will be issued to each member of the group based on the proportion of prize indicated on the Lottery Prize Claim Group List.
The cheque will be sent by courier to the Select Slots or Casino facility where you dropped off your claim. You will be notified when the cheque is available for pick-up. A photograph of you holding the original and/or a promotional cheque is required and documentation must be signed prior to the cheque being released. This applies to both individual and group wins.
Important - Group members must attend a select Slots or Casino facility or the OLG Prize Centre to pick up their individual prize cheques - a cheque cannot be given to any person other than the winner. If a group member is unable to attend the facility or the Prize Centre, his/her cheque will be sent by regular mail or courier, based on the winning amount, once confirmation is received by a Prize Centre representative that the photograph of the group captain and members present at the time of cheque presentation was taken. It may take seven to 10 business days for mailed cheques to be delivered after the cheque presentation date.
Prize Claimants who choose to drop off a prize claim from $10,000 up to and including $250,000 should be aware that the payment process may take a minimum of six weeks as a face-to-face interview will be scheduled and normally conducted at the location where you dropped off your claim.
Once the interview is complete your claim will be returned to the Prize Centre to continue the prize payment process.
A Prize Centre Representative will then inform you of the prize payout date. For group wins, each member of the group will be contacted and interviewed individually.
If you’re claiming a prize of $10,000 and over and fall within OLG's Related Party/Insider Win definition, the claim process will take additional time to complete.
If there are no issues with your prize claim, and your prize is approved for payment, a Prize Centre Representative will inform you of your prize payout date. The payment of each Insider prize is held for 30 days from the date the insider news release is published to allow anyone with concerns regarding the prize to come forward.
On the prize payout date, your cheque will be forwarded to a select Slots & Casinos facility for pickup, or you can pick it up at the OLG Prize Centre. The cheque will be issued in your legal name as shown on Government issued identification presented at the time of prize claim.See the definition of OLG Insider
Don’t live in Canada?See how to claim prizes for international residents
Winning tickets submitted at OLG Slots & Casinos will be couriered to the OLG Prize Centre for processing. At select locations only.
OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.