ALERT: By-Appointment ONLY Process for Prizes of $10,000+ at OLG Prize Centre  

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For claim options regarding prizes other than cash (merchandise, trips, tickets to sporting events, or other prizes), please call the OLG Support Centre at 1-800-387-0098.

CLAIMING YOUR PRIZE AT the OLG Prize Centre

 

The health and safety of customers and employees is a priority for OLG.

OLG is accepting in-person claims at the Prize Centre at Yonge and Dundas Street in Toronto on an appointment-only basis for customers with Lottery prizes of $10,000 or more.

Customers who attend the Prize Centre without first scheduling an appointment will not be allowed entry.

Appointments will be scheduled between 8 a.m. and 3 p.m. Monday to Friday and between 9 a.m. to 12 p.m. on Saturdays. OLG requires your contact information including first and last name, phone number and email address to schedule an appointment.

 

If you have won a prize valued at $10,000 or more, please choose one of the following options to start your prize claim process:

1. Call the OLG Support Centre at 1-800-387-0098 and request an appointment.

2. Validate your ticket at a lottery retail location. An OLG Support Centre representative will call the store and request to speak with you.

OLG is able to offer these appointments at the Prize Centre in accordance with guidelines recommended by local public health authorities.

The following processes are now in place at the Prize Centre to ensure the ongoing safety of customers and employees:

1. All customers will be asked a series of screening questions during the call to schedule their appointment as well as prior to entering the OLG Prize Centre. Customers who do not pass either of these screenings will have their appointments rescheduled for a later date.

2. Customers are required to wear face masks at the Prize Centre.

3. Wherever possible, maintaining six feet (two metres) of distance from other individuals is encouraged.

4. Many additional forms of protection have been implemented at the Prize Centre to reduce the risk of exposure.

  • Plexiglass has been installed in appropriate areas to protect customers and employees.
  • Numerous sanitization stations are present throughout the Prize Centre.
  • Enhanced cleaning practices are in place in high-touch public spaces.

We appreciate your understanding at this time.

 

 

 

To claim your prize, bring the following things with you:

Group winners should also include:

A completed Lottery Prize Claim Group List with each group member’s legal name, address, postal code, telephone number, proportion of prize and signature.

DOWNLOAD LOTTERY PRIZE CLAIM GROUP LIST

Prize Payment

If there are no issues with your prize claim, you will receive a cheque in your legal name as shown on Government issued identification presented at the time of prize claim.

For group claims, individual prize cheques will be issued to each member of the group based on the proportion of prize indicated on the Lottery Prize Claim Group List.

Important - A prize cheque cannot be released to anyone other than the person named on the cheque. If the winner cannot attend the Prize Centre, his/her cheque will be sent by regular mail or courier, based on the winning amount.

Publication of win

Prize Winners of $10,000 or more

Prizes of $10,000 and over are considered major wins. Once your prize is approved for payment, you will be interviewed by a Prize Centre staff member to complete the publicity requirements associated with your major win. This is a light-hearted interview to help us understand the unique story behind your win.

In our ongoing efforts to ensure the integrity of our lottery operations and maintain the confidence of Ontarians, OLG will publish information on all lottery wins of $1,000 or more on OLG.ca for a period of 30 days. This information will include the name, city of residence and the prize won for all individuals or groups who are paid a lottery prize of $1,000 or more.

  • OLG publicizes ALL winners of $10,000 and over in a news release and on our website for 30 days. This release will include your name, city of residence and details of your prize. You will be asked to sign a form acknowledging your understanding of this condition.

  • You will also have the option of being featured on our website and other advertising mediums as a Featured Lottery Winner.

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INSIDER WINS

If you’re claiming a prize of $10,000 and over and fall within OLG's Related Party/Insider Win definition, the claim process will take additional time to complete. 

If there are no issues with your prize claim, and your prize is approved for payment, a Prize Centre Representative will inform you of your prize payout date. The payment of each Insider prize is held for 30 days from the date the insider news release is published to allow anyone with concerns regarding the prize to come forward.

On the prize payout date, your cheque will be forwarded to a select Slots & Casinos facility for pickup, or you can pick it up at the OLG Prize Centre. The cheque will be issued in your legal name as shown on Government issued identification presented at the time of prize claim.

See the definition of OLG Insider
 

Attention Groups with OLG Retailers

Group lottery tickets are void if an OLG retailer or a person involved in the handling of lottery tickets at the retailer's store is a member of the group and the group's tickets are purchased, electronically checked or electronically validated in the retailer's store. For more information about Group Play, call the OLG Support Centre at 1-800-387-0098.

 

 

OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.