To Serve you better, in addition to providing a drop off service for prize claims up to $250,000 select gaming sites also have the ability to process lottery prize claims of $1,000 to $9,999.90 on-site. See the list of participating sites below. Please note that you must be 19 years of age or older to enter these locations. This age restriction also applies to anyone who may wish to accompany you as you claim your prize. Some sites may require you to enter the gaming floor to access this special service. Individuals who are self-excluded from slots and casinos in Ontario are not permitted to access a slots or casino gaming site to redeem lottery prizes.
|SELECT OLG SLOTS & CASINO||Drop Off claims up to $250,000||Redemption up to $9,999.90|
|Gateway Casinos - Clinton||*||*|
|Gateway Casinos - Dresden||*|
|Gateway Casinos - Innisfil||*|
|Gateway Casinos - Sudbury||*|
|Shorelines at Belleville||*||*|
|Shorelines at Peterborough||*|
|Rideau Carleton Raceway Casino||*||*|
|Gateway Casinos- London||*|
|Gateway Casinos - Woodstock||*|
|Gateway Casinos - Point Edward||*|
|Shorelines at Thousand Island||*||*|
|Gateway Casinos - Thunder Bay||*|
|Gateway Casinos – Sault Ste Marie||*|
|Gateway Casinos – Hanover||*|
Please Note: An Ontario Health Card may not be an acceptable form of identification at all locations offering on-site prize claim services. If you have questions about whether or not your chosen form of identification will be accepted, please contact the site in advance of making your claim.
Lottery prize claims of less than $10,000 can be paid at the above noted gaming sites Monday through Friday from 8 a.m. to 5 p.m. and Saturday 9 a.m. to 2 p.m. Prize claims should be presented at least 90 minutes before the closing time for lottery prize claims to ensure contact can be made with the OLG Prize Centre to verify the claim. OLG Prize Centre is closed on all statutory holidays. It is also closed on Saturday if a statutory holiday falls on a Monday or Friday and so this service is not available at gaming sites on these days.
Please note: this service is available during each site’s hours of operation. Please visit the casino website you wish to process your claim at for their hours of operation.
OLG's goal is to ensure that the right prize is paid to the right person(s) every time. There are times when ownership of a lottery prize is disputed by the claimants and other parties. When an ownership dispute occurs, options are available, as follows. The parties involved may settle the matter privately, or by proceeding in the Ontario courts, or resolved through arbitration by an arbitrator appointed by the Chair of the Board of the Alcohol and Gaming Commission of Ontario (AGCO). All parties to a prize dispute must agree to the process for arbitration to proceed. For more information on the AGCO arbitration process visit the AGCO website. Any party to a prize dispute is advised to obtain independent legal advice.